FAQ & TERMS
At Capital City Moving Co, we always want to make sure your move is easy and as stress free as possible, below are some answers to questions as well as valuable resources about your move. Being prepared before your movers arrive will ensure that your move starts off correctly.
Frequently asked questions
What Are Some Moving Tips?
We know moving can be stressful, and we are here to help, but here are some tips to prepare yourself for move the day the movers arrive.
Common Moving Terms and Documents
Estimates- The estimate should clearly describe, in writing, all charges for services the mover will perform. Make sure the estimate is signed by the mover.
CLIENTS: PLEASE READ AND ACKNOWLEDGE PRIOR TO YOUR MOVE!
All clients need to be aware of our companies terms and conditions, please feel free to review them and make yourelf aware of responsibilites and liabilies prior to the start of your move.
CAPITAL CITY MOVING CO
BEFORE YOUR MOVING DAY: CLIENT ACKNOWLEDGEMENT
All household appliances (such as refrigerators and freezers) must be emptied and defrosted. Also, all water and gas lines must be disconnected prior to our arrival. For your safety and ours, team members are not permitted to disconnect these items.
We request a minimum of 24 hours of advance notice for the rescheduling of your service. If our team arrives and if for any reason you cannot move at the scheduled time, a penalty may apply. Deposits will not be refunded for moves cancelled the same day of the move, and we ask that you call us at least 24 hours in advance to reschedule your move date if needed, and we can apply your deposit to your new move date.
Any discounts or coupons must be redeemed prior to or at the time of billing.
Payment for charges in addition to any deposit collected is due at the completion of the move. If we already have a credit/debit card on file for you, charges will be applied to your credit/debit card. Please notify our office if the original credit/debit card provided is not your preferred method of payment. We also accept cash and personal checks.
CAPITAL CITY MOVING CO can provide full packing and unpacking services. If you are interested in these services and have not yet scheduled them, please contact our office team for an additional estimate.
If you choose to pack your own belongings, your home is expected to be packed and ready the day of your move. We offer a full line of boxes and packing supplies for you to purchase. Please consider the following
- Do not use paper or plastic bags to pack belongings.
- Shut and seal the top and bottom of all boxes using packing tape.
- Clearly mark the destination of each box.
CAPITAL CITY MOVING CO is not responsible for damaged items not professionally packed by our team.
All desk drawers, including lateral, and fireproof file cabinets, must be emptied. The contents can remain in standard metal file cabinets but must be locked or securely taped shut. All contents must be removed from dresser drawers.
Clothes must be either boxed up or hung in a wardrobe box. Speak to your move consultant if you're in need of wardrobe boxes.
Moving overly large or unique items can result in extra charges or the need for additional manpower. Ask your move consultant about moving these items but not limited to pianos, safes, fireproof file cabinets, pool tables, marble-top tables, flat-screen TVs, riding lawnmowers and other items of extraordinary size or weight. Keep in mind that there may be an item we are unable to move.
Our teams have the right to refuse services due to unsanitary conditions or refuse to move, pack or unpack unsanitary items. Our trucks, pads, and equipment must be clean for all Customers. In the event that a move is deemed unsanitary our crew will inform our managers, and the client will be instructed that they will not be able to be moved.
Please contact your building supervisor to reserve the elevator and have it padded for move day. Let your move consultant know if any restrictions apply to the use of the elevator.
Ample parking must be available for the truck. Parking areas and walkways should be clear of snow, ice, and other obstructions.
- For new construction, please provide a clear access path to your new home, such as with plywood
- If a permit is required, you are responsible for ensuring it is arrange for move day
- All parking meters must be capped if our truck is to park in metered spaces
- Please acknowledge that we have permission to park on your driveway and that any damage that can occur (cracking/ unsettling) is not the liability of CAPITAL CITY MOVING CO
Licensing and liabilities prevent Movers from transporting flammable liquids, firearms, explosives or any container filled with gasoline or propane. We also are not responsible for and not permitted to move live plants, jewelry, watches, cash/coins, collectibles, animals, prescription medications, alcohol, or drugs. Please make other arrangements for these items.
Time of arrival is approximate. We will contact you if the arrival time changes significantly from what was originally estimated. Please make sure you are able to be reached at the phone number you provided for the duration of your move.
Children and pets
Keep children and pets occupied on the day of service. We want to make sure everyone (and every animal) stays safe during this very busy time.
We will move in light rain weather, but please note that it does increase the changes of danger, slipping, or potential damages. We can reschedule if weather becomes too much to safely move it, at that point we would stop the clock and collect payment for the time that the movers were able to move. We can only pause a move for up to 30 minutes before you will be continue to be charged for the moving services, and or you can end the move and settle up what was completed.
- We reserve the right to decline additional services requested should those services pose risk of liability to our teams.
- When loading and unloading a truck or storage unit, CAPITAL CITY MOVING CO is only responsible for items in our immediate care, custody, and control. We will not be held liable for items after they have left our care.
We ask that you be present during the entire service. Should you have to leave the premises for any reason, we ask that an adult (18 or older )representative be available.
The estimate is based on information you provide, and on the assumption that your home is packed and ready to move upon arrival). Estimates are given to inform you of approximate costs and allow us to schedule movers appropriately. Actual charges reflect the time spent on your move, plus boxes, packing supplies, travel time and other charges. Billing begins when the movers leave the office and ends when they return to the office.
After the 2 hour minimum, charges accrue in quarter-hour increments.
We only mention this because so many people ask. Yes, our movers can accept tips, but, of course, only if you desire to tip and feel they deserve it.
Although our teams will be as careful as possible, from time to time damages may occur. If damage is caused by our service, CAPITAL CITY MOVING CO reserves the right to repair the damage(s) in question. If we determine that damage cannot be repaired, we reserve the right to either replace or compensate (depreciated value) for the damage, based on the valuation you selected on your contract on the day of the move. If there is damage, notify our team members immediately. They will complete a Damage Report before they leave your site. If you discover damage after the move, call the office within 72 hours of your move. No damage claims will be honored until the charges for moving services have been paid in full.
What Are My Moving Rights & Responsibilities
What is a Moving Valuation?
The state of Florida requires that moving companies offer two forms of Valuation (valuation is, technically speaking, what we are liable for in the case of damage to your items).