FAQ & TERMS

At Capital City Moving Co, we always want to make sure your move is easy and as stress free as possible, below are some answers to questions as well as valuable resources about your move. Being prepared before your movers arrive will ensure that your move starts off correctly.

Frequently asked questions

What Are Some Moving Tips?


We know moving can be stressful, and we are here to help, but here are some tips to prepare yourself for move the day the movers arrive. 1. Clean. A few weeks before your move date, commit yourself to tackling one cleaning project per day. For example, start with your bedroom. Clean out your drawers and closet, and donate any items that you won’t wear again (hint: If you haven’t worn something in the past year, you won’t wear it again). Not only will cleaning lighten the load for your movers, but you’ll save money on packing materials and associated labor costs. 2. Purchase packing supplies. Unless you’re purchasing packing supplies directly from your moving company, you’ll want to stock up on boxes, bubble wrap, Sharpies, and packing tape long before moving day. You’ll probably need more packing supplies than you think, so anticipate a few runs to the packing supply store (or a few shipments from Amazon). 3. Label boxes wisely. If you’re packing everything yourself (as opposed to leaving it to the movers), be sure to label your boxes in mover speak! For example, label every moving box with the room in your new home that the box belongs in. Also, label which boxes contain fragile items by writing “FRAGILE” clearly on all sides of the box, and write “LOAD LAST” on boxes that you’ll need immediately. Your movers will thank you! 4. Check in with your moving company. Call your moving company to review the origination-to-destination plan and schedule before moving day. Make sure that both you and the agent in charge of your move have the correct moving date and any contact information that you’ll need to reach one another. Trust us – it’ll save you from last-minute moving days gone awry! 5. Prepare your appliances. Believe it or not, moving companies will not disconnect your appliances – like your refrigerator, your washer/dryer, or anything connected to a major utility – for you. To save time on moving day, be sure to disconnect your appliances in advance. 6. Pack a “first night” box. This box, included in your “load last” boxes, will contain things that you’ll need to make your first night at your new home easy and comfortable. You’ll need things like cleaning supplies, a new shower curtain, pillows/blankets/bedsheets/towels, toothbrushes, toilet paper, and a first aid kit, just in case! 7. Gather important paperwork… and keep it in a safe place! Most moving companies recommend that you keep important paperwork like your birth certificate or Social Security card directly on your person on moving day, rather than the back of the moving truck. Here are a few key items to keep an eye out for: Bill of lading High-value inventory form Lease/mortgage documents for your new and old addresses Drivers licenses and passports Birth certificates and Social Security cards Vehicle registration and auto insurance information Medical records/kids’ doctor’s office contact information Find more instructions on how to pack your important paperwork here. 8. Have a plan for kids and pets. On moving day, make sure that you have a plan to keep your kids and pets out of the way of the movers. It’ll ensure that no one gets hurt, and that the movers can efficiently and effectively get the job done. So, there you have it, folks! With these tips, you should be well on your way toward preparing for your professional packers to arrive.




Common Moving Terms and Documents


Estimates- The estimate should clearly describe, in writing, all charges for services the mover will perform. Make sure the estimate is signed by the mover. Estimates can be binding or non-binding, and should indicate that on the actual estimate. Labor Only Move- This is a billed hourly move, that is at a special rate because it is only for use of "labor" to move your items into your own truck or storage pod (at your home). This service does not include use of our moving trucks or moving supplies such as blankets, wrap or straps, most clients choose to purchase these items themselves and we will use them to properly protect and secure your items in your truck. Order for Service- The order for service is a list of all the services the mover will perform and shows the dates your household goods will be picked up and delivered. Bill of Lading- The bill of lading is a contract between you and the mover and a receipt of your belongings. You should be given a partially completed copy of the bill of lading before the mover leaves the residence at origin.




CLIENTS: PLEASE READ AND ACKNOWLEDGE PRIOR TO YOUR MOVE!


All clients need to be aware of our companies terms and conditions, please feel free to review them and make yourelf aware of responsibilites and liabilies prior to the start of your move.

CAPITAL CITY MOVING CO

BEFORE YOUR MOVING DAY: CLIENT ACKNOWLEDGEMENT

Appliances

All household appliances (such as refrigerators and freezers) must be emptied and defrosted. Also, all water and gas lines must be disconnected prior to our arrival. For your safety and ours, team members are not permitted to disconnect these items.

Cancellations

We request a minimum of 24 hours of advance notice for the rescheduling of your service. If our team arrives and if for any reason you cannot move at the scheduled time, a penalty may apply. Deposits will not be refunded for moves cancelled the same day of the move, and we ask that you call us at least 24 hours in advance to reschedule your move date if needed, and we can apply your deposit to your new move date.

Discounts

Any discounts or coupons must be redeemed prior to or at the time of billing.

Final Payment

Payment for charges in addition to any deposit collected is due at the completion of the move. If we already have a credit/debit card on file for you, charges will be applied to your credit/debit card. Please notify our office if the original credit/debit card provided is not your preferred method of payment. We also accept cash and personal checks.

Packing

CAPITAL CITY MOVING CO can provide full packing and unpacking services. If you are interested in these services and have not yet scheduled them, please contact our office team for an additional estimate.

If you choose to pack your own belongings, your home is expected to be packed and ready the day of your move. We offer a full line of boxes and packing supplies for you to purchase. Please consider the following

  • Do not use paper or plastic bags to pack belongings.
  • Shut and seal the top and bottom of all boxes using packing tape.
  • Clearly mark the destination of each box.

CAPITAL CITY MOVING CO is not responsible for damaged items not professionally packed by our team.

Drawers

All desk drawers, including lateral, and fireproof file cabinets, must be emptied. The contents can remain in standard metal file cabinets but must be locked or securely taped shut. All contents must be removed from dresser drawers.

Clothing

Clothes must be either boxed up or hung in a wardrobe box. Speak to your move consultant if you're in need of wardrobe boxes.

Oversized Items

Moving overly large or unique items can result in extra charges or the need for additional manpower. Ask your move consultant about moving these items but not limited to pianos, safes, fireproof file cabinets, pool tables, marble-top tables, flat-screen TVs, riding lawnmowers and other items of extraordinary size or weight. Keep in mind that there may be an item we are unable to move.

Cleanliness

Our teams have the right to refuse services due to unsanitary conditions or refuse to move, pack or unpack unsanitary items. Our trucks, pads, and equipment must be clean for all Customers. In the event that a move is deemed unsanitary our crew will inform our managers, and the client will be instructed that they will not be able to be moved.

Elevators

Please contact your building supervisor to reserve the elevator and have it padded for move day. Let your move consultant know if any restrictions apply to the use of the elevator.

Parking

Ample parking must be available for the truck. Parking areas and walkways should be clear of snow, ice, and other obstructions.

  • For new construction, please provide a clear access path to your new home, such as with plywood
  • If a permit is required, you are responsible for ensuring it is arrange for move day
  • All parking meters must be capped if our truck is to park in metered spaces
  • Please acknowledge that we have permission to park on your driveway and that any damage that can occur (cracking/ unsettling) is not the liability of CAPITAL CITY MOVING CO

Safety

Licensing and liabilities prevent Movers from transporting flammable liquids, firearms, explosives or any container filled with gasoline or propane. We also are not responsible for and not permitted to move live plants, jewelry, watches, cash/coins, collectibles, animals, prescription medications, alcohol, or drugs. Please make other arrangements for these items.

Arrival Time

Time of arrival is approximate. We will contact you if the arrival time changes significantly from what was originally estimated. Please make sure you are able to be reached at the phone number you provided for the duration of your move.

Children and pets

Keep children and pets occupied on the day of service. We want to make sure everyone (and every animal) stays safe during this very busy time.

Weather

We will move in light rain weather, but please note that it does increase the changes of danger, slipping, or potential damages. We can reschedule if weather becomes too much to safely move it, at that point we would stop the clock and collect payment for the time that the movers were able to move. We can only pause a move for up to 30 minutes before you will be continue to be charged for the moving services, and or you can end the move and settle up what was completed.

Liability

  • We reserve the right to decline additional services requested should those services pose risk of liability to our teams.
  • When loading and unloading a truck or storage unit, CAPITAL CITY MOVING CO is only responsible for items in our immediate care, custody, and control. We will not be held liable for items after they have left our care.

Customer Representation

We ask that you be present during the entire service. Should you have to leave the premises for any reason, we ask that an adult (18 or older )representative be available.

Estimate

The estimate is based on information you provide, and on the assumption that your home is packed and ready to move upon arrival). Estimates are given to inform you of approximate costs and allow us to schedule movers appropriately. Actual charges reflect the time spent on your move, plus boxes, packing supplies, travel time and other charges. Billing begins when the movers leave the office and ends when they return to the office.

Accruals

After the 2 hour minimum, charges accrue in quarter-hour increments.

Tips

We only mention this because so many people ask. Yes, our movers can accept tips, but, of course, only if you desire to tip and feel they deserve it.

Damages

Although our teams will be as careful as possible, from time to time damages may occur. If damage is caused by our service, CAPITAL CITY MOVING CO reserves the right to repair the damage(s) in question. If we determine that damage cannot be repaired, we reserve the right to either replace or compensate (depreciated value) for the damage, based on the valuation you selected on your contract on the day of the move. If there is damage, notify our team members immediately. They will complete a Damage Report before they leave your site. If you discover damage after the move, call the office within 72 hours of your move. No damage claims will be honored until the charges for moving services have been paid in full.




What is a Moving Valuation?


The state of Florida requires that moving companies offer two forms of Valuation (valuation is, technically speaking, what we are liable for in the case of damage to your items). There is Basic Valuation, which is free of charge and puts our liability for your items at up to $.60 per pound per item. Under Basic Valuation you would be reimbursed for a damaged item at $.60 per pound based on the weight of the item. Also referred to as "basic carrier liability," released valuation mandates that for anything lost or damaged during the move, the moving company must reimburse you at 60 cents per pound per article. This guarantees that the company is liable for lost or damaged goods, but in the end, doesn't end up covering anywhere close to the actual value of the lost or damaged items. Most moving companies include the released valuation option in the base rate of a move at no additional cost to you. Let's say you have a computer that's 5 lbs. You paid 1,200 dollars for it initially. Maybe the current value (with depreciation) is 1,000 dollars, giving it an actual value of 200 dollars per lb. If it gets damaged during a move, the moving company will only be mandated to reimburse you 3.00 dollars, highlighting the shortcomings of released valuation. Full Value Protection This option gives us the option to repair the item, replace the item, or reimburse you for the item at the raised value. This is the option that tends to better account for the value of your possessions, albeit at a higher cost, is called "full replacement value." With this valuation, your possessions are covered for their current replacement value. This valuation is based on a value of your goods at $6.00 per pound and a minimum shipment value of $6,000.00. The weight of your shipment is multiplied by $6.00 to determine the carrier’s maximum liability in the event of loss or damage. For example, if your shipment weighs 10,000 pounds, the carrier’s maximum liability for all loss or damage will amount to $60,000. The cost of this valuation is usually about 5-6 percent of the weight of your shipment. Or an agreed upon estiamted weight. This means if you're belongings weigh 10,000 pounds, you’ll pay about $500- $600 dollars for this coverage when you move. No matter what option you take, our movers will take as much care as possible to move everything as safely as possible. But, with moving there is always the possibility of an error. So, if you would like the extra piece of mind Full Value Protection is a good idea.